04 — Runbook
On-call quick reference
Section titled “On-call quick reference”- Primary on-call:
- Secondary on-call:
- Escalation path:
- Status page:
- Dashboards:
Common procedures
Section titled “Common procedures”Deploy a hotfix
Section titled “Deploy a hotfix”Step-by-step with exact commands.
Roll back
Section titled “Roll back”Step-by-step with exact commands. Include verification step.
Rotate secrets
Section titled “Rotate secrets”Add a new environment / tenant
Section titled “Add a new environment / tenant”Incident playbooks
Section titled “Incident playbooks”Symptom:
Section titled “Symptom: ”- Likely cause:
- Diagnosis steps:
- Fix:
- Verification:
Symptom:
Section titled “Symptom: ”- Likely cause:
- Diagnosis steps:
- Fix:
- Verification:
Known issues & workarounds
Section titled “Known issues & workarounds”| Issue | Workaround | Permanent fix tracked in |
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